Support

Support

Email support is available to users registered on jens3d.com. Use the Support form to submit your query or email help@jens3d.com

Support Forum:

  1. Join the SketchUp Forum. Remember to use the email address that you used to register the licence. Click here for the forum.
  2. Check out the FAQs
  3. If you cant find a previously asked question relevant to yours, then start a new topic. An expert will respond.
  4. You may find the process a tad tedious initially. Often times, when one is new to the software, the posing of the ‘right’ question can be a little challenging itself. You can phone the local number, and chat about the issue.
  5. If all fails, on site support is available on request, please contact us for pricing. Dependant on location and availability of support staff in Cape Town. Other major centres on request.

You can send us a support request using the form below:

*indicates required field

If you would like to datasheets for a specific product please feel free to get in touch with your request.